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Proof of delay or cancellation
See how to get this proof
If there is any delay of more than one hour in the arrival time or if a train is cancelled meaning you cannot complete your journey, we provide any passengers who ask a document proving the occurrence and how long the delay was using a model sent to the IMT, I.P., issued with the valid ticket for the affected train.
On the Alfa Pendular, Intercidades, Regional and InterRegional services, you can ask the ticket inspector on the train to issue the document or go to a ticket office or Customer Assistance Office up to two hours after getting off the train or two hours after the train was cancelled.
On Lisbon urban trains you can get proof of delays or cancellation whenever there are delays of more than five minutes or a train is cancelled, by presenting your valid ticket for the journeys you want to justify.
You can ask for the proof from any station ticket office or the Customer Assistance Offices in Rossio or Cais do Sodré up to a week after the event.
On Oporto urban trains you can get proof of delays or cancellation whenever there are delays of more than five minutes or a train is cancelled, by presenting your valid ticket for the journeys you want to justify.
You can ask for the proof from any station ticket office or the Customer Assistance Offices, immediately after the occurrence or later so long the situation can be checked.
